(A) SHIPPING POLICY
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
1) Free Shipping (by Hong Kong Post Office)
Delivery time: Hong Kong: 3-7 business days
Tracking: We do not offer tracking service
2) SF Express (Receiver Pay)
Delivery time: Hong Kong: 2-4 business days
Tracking: We do offer tracking service Shipments collected from or delivered to Hong Kong's residential address will be subject to around HKD 20 surcharge. Shipments collected from or delivered to Hong Kong's Remote Areas will be subject to HKD 30 surcharge.
Please visit the website of SF -Express for more information:
DOES GENTLE'S HAIR SHIP WORLDWIDE?
Absolutely! We ship anywhere in the world. Please email us for further information.
(B) REFUND / CANCELLATION POLICY
Thank you for your support!
Refunds (if applicable) Only unused products may be returned. Customer is responsible for returning the unused product within 14 days. Refund for product cost, will be awarded within two week of receiving the returned item(s). You will be responsible for paying for the shipping costs for returning item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at